Community Fibre

Senior product designer leading discovery, research and design system management for London based telecomms startup

Kieran Anderson - Senior UX Designer London - Lead designer

Help & support site

The problem

Customer service are recieving too many calls about easily solved customer problems

I researched why they are struggling, ran tree testing and card sorting exercises and came up with some new design solutions, tested the solutions and created the new Figma components ready for production

What I done

  • Customer interviews & testing
  • Continous discovery workshops
  • Usability testing
  • Journey mapping
  • User flow creation
  • Wireframes
  • Hi-fidelity mockups
  • Prototypes