Community Fibre
Senior product designer leading discovery, research and design system management for London based telecomms startup
Help & support site
The problem
Customer service are recieving too many calls about easily solved customer problems
I researched why they are struggling, ran tree testing and card sorting exercises and came up with some new design solutions, tested the solutions and created the new Figma components ready for production
What I done
- Customer interviews & testing
- Continous discovery workshops
- Usability testing
- Journey mapping
- User flow creation
- Wireframes
- Hi-fidelity mockups
- Prototypes
